Archive for the ‘downtime/outage’ Category

Library website connection issues – RESOLVED

September 25, 2017

The library website is back up!

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Currently there is an issue connecting to the library website. Our web host is working on it, we’ll post updates here as we have them!

Here are direct links to some of our frequently used resources/platforms:
EBSCOHost databases
ProQuest databases
Gale databases

Locate a journal
Lumen – library catalog
Prospector catalog
E-reserves
ILLiad

Please contact the Research Help Desk (library@regis.edu | 303.458.4031) for further assistance.

Library website restored

September 5, 2017

The library website is back up and functioning. If you encounter issues, please contact the Research Help Desk.

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Alert! The library website is currently down. Our web host is working on it, we’ll post updates here as we have them!

Here are direct links to some of our frequently used resources/platforms:
EBSCOHost databases
ProQuest databases
Gale databases

Lumen – library catalog
Prospector catalog
E-reserves
ILLiad

ITS special downtime 8/25/17 beginning at 8:30 p.m.

August 24, 2017

ITS has scheduled a special downtime to implement a critical upgrade to the university’s core infrastructure starting at 8:30 p.m. MST on Friday and going through Saturday morning. All services will be unavailable during this time. The library website will be accessible (http://libguides.regis.edu/library), however remote access and electronic reserves will be down. ITS hopes to have all services up by Saturday morning, keep an eye on Regis Today for more information!

ProQuest databases – access restored

July 17, 2017

Access to the ProQuest platform has been restored.

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ProQuest databases are currently down due to a power outage at ProQuest headquarters. They are working to fix the outage across their multiple product platforms.

We’ll update this post when their databases are available.

ILLiad upgrade downtime

July 17, 2017

ILLiad, our interlibrary loan request system, will be offline until 9:00 a.m. tomorrow (July 18th) due to a system upgrade.

Wiley Online Library downtime 3/25

March 17, 2017

Wiley Online Library will be unavailable on Saturday 25th March from 01:00 MT for 4 hours for essential maintenance. Apologies for the inconvenience.

Shared Shelf downtime 3/24 – 3/27

March 17, 2017

Shared Shelf will be unavailable beginning at 11 p.m. MT on Friday, March 24th, until 7:00 a.m. MT on Monday, March 27th to allow for the release of Shared Shelf version 1.4.

Website restored

February 28, 2017

Our website is restored. The outage was due to the bigger Amazon Web Services S3 outage today.

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The library website is currently down. Our vendor is working with their hosting provider to determine what is causing the connectivity problems. We will update this post when the site is back up.

Lumen – http://lumen.regis.edu
Prospector – http://prospectorhome.coalliance.org/
Ereserves – http://ereserves.regis.edu/ares/
ILLiad (interlibrary loan) – https://regis.illiad.oclc.org/illiad/logon.html

Need help accessing a database? Contact the Research Help Desk at library@regis.edu

BizMiner service interruption

February 20, 2017

BizMiner experienced a service outage this weekend and is working to restore access for academic customers. They expect to have service restored by the end of today (2/20).

Shared Shelf maintenance 2/7/17

February 7, 2017

Shared Shelf will be performing scheduled maintenance on the multimedia server for Shared Shelf tomorrow, Wednesday, February 8, 2017 from 7:00 a.m. – 10:00 a.m. MT. During this time, video and audio files will not be playable within Shared Shelf and the thumbnails in Shared Shelf will not display.