Archive for the ‘downtime/outage’ Category

Website maintenance Dec. 26th

December 12, 2018

Server maintenance is planned for the library website platform on Wednesday, December 26th. This may cause a brief downtime (no more than 15 minutes in the worst case) as this work is completed. The server work will be performed either early in the morning or late at night to minimize disruption.

Prospector downtime 12/22 – 1/1

December 11, 2018

Borrowing will be unavailable in Prospector from December 22nd – January 1st. Prospector will be accessible and searchable during that time.

EBSCOhost database issues

October 5, 2018

This issue was resolved on 10/11.

Several EBSCOhost databases are currently not accessible:
Academic Search Premier
Environment Complete
Social Sciences Full Text

We are working with EBSCO to sort this out. We’ll update this post once the issue is resolved.

ProQuest ebook maintenance 10/27

October 3, 2018

ProQuest’s Ebook Central will be unavailable on Saturday, October 27th, for product maintenance. The downtime will begin at 10:00 a.m. MDT and is expected to last 90 minutes.

Issues with Prospector search functionality – resolved

September 10, 2018

The issue reported earlier this week has been resolved. If you encounter any difficulties with search results displaying in Prospector, please let us know!

The Prospector search functionality is not working properly; sometimes it yield search results and sometimes it doesn’t. If you’re having issues searching, please use the classic Prospector interface until this issue is resolved:

ProQuest maintenance August 18th

July 30, 2018

On Saturday, August 18th, ProQuest will be performing maintenance on many of their products. During the maintenance window, the following products will be temporarily unavailable.

Ebook Central – maintenance window starts at 10:00 am MDT and will last up to 5 hours.

ProQuest research databases – maintenance window starts at 8:00 pm MDT and will last up to 8 hours.

Prospector unavailable July 16th – 18th

July 11, 2018

6/20/18 Prospector access is restored.

UPDATE 6/19/18: The Alliance is still troubleshooting some problems and working on final configurations. They hope to have Prospector services restored by the end of today or Friday. We apologize for the inconvenience.

Prospector will be unavailable July 16th – 18th while the Colorado Alliance of Research Libraries moves its data center. They hope to have Prospector completely restored on July 19th.

Issue submitting Prospector requests resolved

May 21, 2018

This issue is resolved.

Prospector requests are currently being denied. This issue has been reported by a number of other Alliance member libraries and is being investigated. We’ll update this post when the issues are resolved.

Prospector back online

February 28, 2018

Prospector is back online.

Today’s software upgrade to Prospector did not go as smoothly as planned, Prospector is currently down. The problem has been identified and the vendor is working on the issue. We’ll update this post when access is restored.

Brief Prospector downtime February 28th

February 26, 2018

The Prospector downtime has been rescheduled until tomorrow morning. The downtime should be minimal, less than 1 hour.

Prospector will be down on February 27th for up to 30 minutes starting at 7:00 a.m. for a software update.