Archive for the ‘downtime/outage’ Category

Issues with Prospector search functionality – resolved

September 10, 2018

The issue reported earlier this week has been resolved. If you encounter any difficulties with search results displaying in Prospector, please let us know!

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The Prospector search functionality is not working properly; sometimes it yield search results and sometimes it doesn’t. If you’re having issues searching, please use the classic Prospector interface until this issue is resolved:
https://prospector.coalliance.org/search~S0

ProQuest maintenance August 18th

July 30, 2018

On Saturday, August 18th, ProQuest will be performing maintenance on many of their products. During the maintenance window, the following products will be temporarily unavailable.

Ebook Central – maintenance window starts at 10:00 am MDT and will last up to 5 hours.

ProQuest research databases – maintenance window starts at 8:00 pm MDT and will last up to 8 hours.

Prospector unavailable July 16th – 18th

July 11, 2018

6/20/18 Prospector access is restored.

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UPDATE 6/19/18: The Alliance is still troubleshooting some problems and working on final configurations. They hope to have Prospector services restored by the end of today or Friday. We apologize for the inconvenience.

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Prospector will be unavailable July 16th – 18th while the Colorado Alliance of Research Libraries moves its data center. They hope to have Prospector completely restored on July 19th.

Issue submitting Prospector requests resolved

May 21, 2018

This issue is resolved.

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Prospector requests are currently being denied. This issue has been reported by a number of other Alliance member libraries and is being investigated. We’ll update this post when the issues are resolved.

Prospector back online

February 28, 2018

Prospector is back online.

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Today’s software upgrade to Prospector did not go as smoothly as planned, Prospector is currently down. The problem has been identified and the vendor is working on the issue. We’ll update this post when access is restored.

Brief Prospector downtime February 28th

February 26, 2018

The Prospector downtime has been rescheduled until tomorrow morning. The downtime should be minimal, less than 1 hour.

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Prospector will be down on February 27th for up to 30 minutes starting at 7:00 a.m. for a software update.

Library website connection issues – RESOLVED

September 25, 2017

The library website is back up!

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Currently there is an issue connecting to the library website. Our web host is working on it, we’ll post updates here as we have them!

Here are direct links to some of our frequently used resources/platforms:
EBSCOHost databases
ProQuest databases
Gale databases

Locate a journal
Lumen – library catalog
Prospector catalog
E-reserves
ILLiad

Please contact the Research Help Desk (library@regis.edu | 303.458.4031) for further assistance.

Library website restored

September 5, 2017

The library website is back up and functioning. If you encounter issues, please contact the Research Help Desk.

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Alert! The library website is currently down. Our web host is working on it, we’ll post updates here as we have them!

Here are direct links to some of our frequently used resources/platforms:
EBSCOHost databases
ProQuest databases
Gale databases

Lumen – library catalog
Prospector catalog
E-reserves
ILLiad

ITS special downtime 8/25/17 beginning at 8:30 p.m.

August 24, 2017

ITS has scheduled a special downtime to implement a critical upgrade to the university’s core infrastructure starting at 8:30 p.m. MST on Friday and going through Saturday morning. All services will be unavailable during this time. The library website will be accessible (http://libguides.regis.edu/library), however remote access and electronic reserves will be down. ITS hopes to have all services up by Saturday morning, keep an eye on Regis Today for more information!

ProQuest databases – access restored

July 17, 2017

Access to the ProQuest platform has been restored.

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ProQuest databases are currently down due to a power outage at ProQuest headquarters. They are working to fix the outage across their multiple product platforms.

We’ll update this post when their databases are available.