Archive for the ‘downtime/outage’ Category

ProQuest databases – access restored

July 17, 2017

Access to the ProQuest platform has been restored.

ProQuest databases are currently down due to a power outage at ProQuest headquarters. They are working to fix the outage across their multiple product platforms.

We’ll update this post when their databases are available.

ILLiad upgrade downtime

July 17, 2017

ILLiad, our interlibrary loan request system, will be offline until 9:00 a.m. tomorrow (July 18th) due to a system upgrade.

Wiley Online Library downtime 3/25

March 17, 2017

Wiley Online Library will be unavailable on Saturday 25th March from 01:00 MT for 4 hours for essential maintenance. Apologies for the inconvenience.

Shared Shelf downtime 3/24 – 3/27

March 17, 2017

Shared Shelf will be unavailable beginning at 11 p.m. MT on Friday, March 24th, until 7:00 a.m. MT on Monday, March 27th to allow for the release of Shared Shelf version 1.4.

Website restored

February 28, 2017

Our website is restored. The outage was due to the bigger Amazon Web Services S3 outage today.

The library website is currently down. Our vendor is working with their hosting provider to determine what is causing the connectivity problems. We will update this post when the site is back up.

Lumen –
Prospector –
Ereserves –
ILLiad (interlibrary loan) –

Need help accessing a database? Contact the Research Help Desk at

BizMiner service interruption

February 20, 2017

BizMiner experienced a service outage this weekend and is working to restore access for academic customers. They expect to have service restored by the end of today (2/20).

Shared Shelf maintenance 2/7/17

February 7, 2017

Shared Shelf will be performing scheduled maintenance on the multimedia server for Shared Shelf tomorrow, Wednesday, February 8, 2017 from 7:00 a.m. – 10:00 a.m. MT. During this time, video and audio files will not be playable within Shared Shelf and the thumbnails in Shared Shelf will not display.

Current technical issues

January 24, 2017

We are experiencing technical/access issues with the following resources. We’ll update this post as the issues resolve or as there is more information.

They are experiencing an unexpected service outage due to host server issues beyond their control. The host is working to resolve the issues.

PsychiatryOnline – users connecting remotely via the mobile interface to PsychiatryOnline may not be able to access all content that the library subscribes to. We are working with technical support at American Psychiatric Publishing to resolve the issue.

ProQuest downtime this weekend

January 23, 2017

ProQuest databases will be unavailable due to maintenance upgrades Saturday, January 28th, beginning at 8:00 p.m.. The downtime is expected to last until Sunday, January 29th, at 4:00 a.m.

Shared Shelf downtime this weekend

January 10, 2017

Shared Shelf will be unavailable this Friday, January 13th, beginning at 10:00 p.m. for network maintenance. Access is expected to be restored by 4:00 a.m. January 14th.