Archive for the ‘databases’ Category

BizMiner service interruption

February 20, 2017

BizMiner experienced a service outage this weekend and is working to restore access for academic customers. They expect to have service restored by the end of today (2/20).

linking to ScienceDirect articles

February 10, 2017

There is an issue with linking from the article linker (when you click on Check for Full Text) to article links for journals in ScienceDirect. If you click on an article link, this message displays when you pass through to ScienceDirect:

Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]

Our provider will be putting a fix in place on Feb. 21st.

For the links that result in the SD-009 error, the simplest workaround is to use the Journal link instead and then navigate to the volume/issue. While not ideal, you can still get to the full text.

Current technical issues

January 24, 2017

We are experiencing technical/access issues with the following resources. We’ll update this post as the issues resolve or as there is more information.

Bizminer – ACCESS RESTORED
They are experiencing an unexpected service outage due to host server issues beyond their control. The host is working to resolve the issues.

PsychiatryOnline – users connecting remotely via the mobile interface to PsychiatryOnline may not be able to access all content that the library subscribes to. We are working with technical support at American Psychiatric Publishing to resolve the issue.

ProQuest downtime this weekend

January 23, 2017

ProQuest databases will be unavailable due to maintenance upgrades Saturday, January 28th, beginning at 8:00 p.m.. The downtime is expected to last until Sunday, January 29th, at 4:00 a.m.

New students experiencing remote access issues

January 18, 2017

As of earlier today, all current students should be able to remotely connect to library databases. Please contact the Research Help Desk if you continue to experience an issue.

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New students are experiencing issues with remote access to library databases. The issue has been identified and ITS is working to resolve it.

New students are able to connect to the electronic reserves system, however may have issues accessing course articles if the article is linked in a library database.

We will update this post when the issue is resolved. Please contact the Research Help Desk for assistance.
library@regis.edu
303.458.4031

Remote access issues – resolved

January 4, 2017

Issues are now resolved.
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There are currently issues connecting to many university systems, including the library’s proxy server, Colleague, and WebAdvisor. ITS is aware of the issues and working to resolve them. We will post an update here when we have more information.

Firefox and EBSCO search on library home page

August 31, 2016

We’ve had a few reports from users of Firefox that when they try to use the EBSCO search box on the library home page, it’s not functioning correctly.

If you encounter this issue, please clear your cache in Firefox and try again.

Shared Shelf downtime 6/24/16

June 23, 2016

Shared Shelf will be unavailable this Friday, June 24, from 4:00 a.m. – 7:00 a.m. MT for a patch deployment to resolve a display issue in Google Chrome.

remote access issues on Regis wireless network

June 21, 2016

Remote access to library resources is not working when connected to the Regis wireless network. Instead of being directed to the proxy login screen, users are being taken right to the database and getting error messages or being prompted to login directly on the platform. We’ve reported this to ITS and they’re investigating; we’ll post updates here as we have more information.

ebrary remote access issues – resolved

June 13, 2016

Remote access to ebrary electronic books is now working. Please contact the Research Help Desk if you need assistance.

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We are currently experiencing remote access issues with electronic books on the ebrary platform. Once authenticated through the proxy, users are receiving an access to site error message. We have contacted the vendor to troubleshoot the problem and will post an update here as we have more information.