BizMiner experienced a service outage this weekend and is working to restore access for academic customers. They expect to have service restored by the end of today (2/20).
Archive for the ‘databases’ Category
There is an issue with linking from the article linker (when you click on Check for Full Text) to article links for journals in ScienceDirect. If you click on an article link, this message displays when you pass through to ScienceDirect:
Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]
Our provider will be putting a fix in place on Feb. 21st.
For the links that result in the SD-009 error, the simplest workaround is to use the Journal link instead and then navigate to the volume/issue. While not ideal, you can still get to the full text.
We are experiencing technical/access issues with the following resources. We’ll update this post as the issues resolve or as there is more information.
Bizminer – ACCESS RESTORED
They are experiencing an unexpected service outage due to host server issues beyond their control. The host is working to resolve the issues.
PsychiatryOnline – users connecting remotely via the mobile interface to PsychiatryOnline may not be able to access all content that the library subscribes to. We are working with technical support at American Psychiatric Publishing to resolve the issue.
ProQuest databases will be unavailable due to maintenance upgrades Saturday, January 28th, beginning at 8:00 p.m.. The downtime is expected to last until Sunday, January 29th, at 4:00 a.m.
As of earlier today, all current students should be able to remotely connect to library databases. Please contact the Research Help Desk if you continue to experience an issue.
New students are experiencing issues with remote access to library databases. The issue has been identified and ITS is working to resolve it.
New students are able to connect to the electronic reserves system, however may have issues accessing course articles if the article is linked in a library database.
We will update this post when the issue is resolved. Please contact the Research Help Desk for assistance.
Issues are now resolved.
There are currently issues connecting to many university systems, including the library’s proxy server, Colleague, and WebAdvisor. ITS is aware of the issues and working to resolve them. We will post an update here when we have more information.
We’ve had a few reports from users of Firefox that when they try to use the EBSCO search box on the library home page, it’s not functioning correctly.
If you encounter this issue, please clear your cache in Firefox and try again.
Shared Shelf will be unavailable this Friday, June 24, from 4:00 a.m. – 7:00 a.m. MT for a patch deployment to resolve a display issue in Google Chrome.
Remote access to library resources is not working when connected to the Regis wireless network. Instead of being directed to the proxy login screen, users are being taken right to the database and getting error messages or being prompted to login directly on the platform. We’ve reported this to ITS and they’re investigating; we’ll post updates here as we have more information.
Remote access to ebrary electronic books is now working. Please contact the Research Help Desk if you need assistance.
We are currently experiencing remote access issues with electronic books on the ebrary platform. Once authenticated through the proxy, users are receiving an access to site error message. We have contacted the vendor to troubleshoot the problem and will post an update here as we have more information.